Question 1

How far in advance should I book?

Accepted Answer

As with most aspects of planning an event, the earlier the better! We suggest contacting us about three months before your event date, as our dates book up quickly. Some clients book as far as one year out!  
 
Typically, one month's notice is the minimum we can accept; however, ee understand that sometimes events spring up or previous plans fall through, leaving people scrambling for entertainment last minute. Therefore, we will work to accept last-minute bookings whenever possible.  We do ask that you keep in mind that we cannot guarantee that character(s) will be available on short notice and additional fees for rush planning may apply.

Question 2

Do you require a deposit?

Accepted Answer

Yes.  In most cases, you will be billed a percentage of your total booking cost.  This acts as a non-refundable deposit to hold your date.  In the event that you cancel, these funds are retained to cover the cost of any and all work that has already been done for your event. 
 
Travel fees may also be required upfront for events outside of the state of Indiana.

Question 3

Do you have a guest limit?

Accepted Answer

We do not currently have a limit on how many guests an event may have.  However, it is important to note that the more guests you have present, the less time we have to spend interacting with each guest.

Question 4

Can I change the date of my event?

Accepted Answer

The best answer we can give to this question is maybe.  We will always do our best to accommodate requests to change dates; however, it may not always be possible due to bookings with other clients and the schedules of our perfomers.  In general, we allow one date change or postponement with 14-days notice.  After the first reschedule, additional fees may apply.

Question 5

Your rates seem higher than other characters. Why?

Accepted Answer

In general, our fees per character are lower than most other companies! Our fees sometimes seem higher because most clients wish to book 4-6 Oz characters for an event as opposed to a single princess or a pair of superheroes. It is also important to note that most major cities have multiple companies that book princesses, superheroes, and cartoon mascots, which forces them to set much lower fees in order to compete.  These companies also see a higher volume of bookings due to their wider audience.  However, we are the only full cast of Oz characters in the country! Therefore, we have to charge additional fees to cover travel to events all over the nation, as opposed to only offering our services in a small radius.

Question 6

I'm ready to book! How do I get started?

Accepted Answer

It's easy! Just select "Book Now" on the main menu.  Once you're on the booking page, just fill out the form to give us all the details on your event, hit send, and that's it!  We will be in contact within a few days with a free, all-inclusive quote.  When you have approved the quote, we will send you the final contract and you're good to go!

Question 7

What does "Starting at" mean?"

Accepted Answer

For all our packages, we give a base price.  This is the minimum that the package will cost.  The final cost may be increased by such things as travel, lodging, and other fees depending on the type and size of your event. If you live in the Indianapolis area, your final cost will be fairly close to the price listed on the website.  However, if you live somewhere that requires a lot of travel and an overnight stay, your final cost may reflect that.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept online payments with most major credit cards and through PayPal.  Of course, you are always welcome to pay with a check or money order.  Please note that returned checks will be assessed additional fees.

Frequently Asked Questions