Frequently Asked Questions
Frequently Asked Questions
Booking and Pricing
How far in advance should I book?
As with most aspects of planning an event, the earlier the better! We suggest contacting us about three months before your event date, as our dates book up quickly. Some clients book as far as one year out!
Do you require a deposit?
Yes. In most cases, you will be billed a percentage of your total booking cost. This acts as a non-refundable deposit to hold your date. In the event that you cancel, these funds are retained to cover the cost of any and all work that has already been done for your event.
Do you have a guest limit?
We do not currently have a limit on how many guests an event may have. However, it is important to note that the more guests you have present, the less time we have to spend interacting with each guest.
Can I change the date of my event?
The best answer we can give to this question is maybe. We will always do our best to accommodate requests to change dates; however, it may not always be possible due to bookings with other clients and the schedules of our perfomers. In general, we allow one date change or postponement with 14-days notice. After the first reschedule, additional fees may apply.
Your rates seem higher than other characters. Why?
In general, our fees per character are lower than most other companies! Our fees sometimes seem higher because most clients wish to book 4-6 Oz characters for an event as opposed to a single princess or a pair of superheroes. It is also important to note that most major cities have multiple companies that book princesses, superheroes, and cartoon mascots, which forces them to set much lower fees in order to compete. These companies also see a higher volume of bookings due to their wider audience. However, we are the only full cast of Oz characters in the country! Therefore, we have to charge additional fees to cover travel to events all over the nation, as opposed to only offering our services in a small radius.
I'm ready to book! How do I get started?
It's easy! Just select "Book Now" on the main menu. Once you're on the booking page, just fill out the form to give us all the details on your event, hit send, and that's it! We will be in contact within a few days with a free, all-inclusive quote. When you have approved the quote, we will send you the final contract and you're good to go!
What does "Starting at" mean?
For all our packages, we give a base price. This is the minimum that the package will cost. The final cost may be increased by such things as travel, lodging, and other fees depending on the type and size of your event. If you live in the Indianapolis area, your final cost will be fairly close to the price listed on the website. However, if you live somewhere that requires a lot of travel and an overnight stay, your final cost may reflect that.
What forms of payment do you accept?
We accept online payments with most major credit cards and through PayPal. Of course, you are always welcome to pay with a check or money order. Please note that returned checks will be assessed additional fees.
Can we book the characters for a political party event/fundraiser?
In the interest of fairness, we do not book any political events or fundraisers.
At the Event
Should I tip the characters?
As with most event services, it is customary to tip your characters. The average character tip is 10% of your total booking fees divided evenly amongst the attending characters. However, we leave this entirely at your discretion. Characters may be tipped in cash or you can write a singular check to us and we will distribute it appropriately.
Will the characters hold my baby for photos?
For the safety of the children, our characters are not permitted to hold babies or small children. Children old enough to sit up on their own are welcome to sit on their favorite character's knee (outfit permitting). For babies, we recommend a parent or family member hold them and pose with the characters.
We are representing a local political group, business, or organization can we get photos/videos of the characters?
You are welcome to take pictures with the characters for private use; however, it is our company policy not to allow any political signage or endorsements to be in the photo. Business and non-profit organizations may take photos with the character so long as the photo is not used to advertise or endorse the business/organization.